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Example 12.1. ProcessCompetencyDefinitions - Example 1
The following example illustrates the communication of a competency definition group. The group includes definition of a base competency, behavioral indicators, and behavioral interview questions related to the base competency.
<?xml version="1.0" encoding="UTF-8"?> <ProcessCompetencyDefinitions systemEnvironmentCode="Production" releaseID="3.0" languageCode="en-US" xsi:schemaLocation="http://www.hr-xml.org/3 ../Developer/BODs/ProcessCompetencyDefinitions.xsd" xmlns="http://www.hr-xml.org/3" xmlns:oa="http://www.openapplications.org/oagis/9" xmlns:ext="http://www.example.com" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"> <oa:ApplicationArea> <oa:CreationDateTime>2009-02-12T10:09:02.01Z</oa:CreationDateTime> </oa:ApplicationArea> <DataArea> <oa:Process acknowledgeCode="Always"> <oa:ActionCriteria> <oa:ActionExpression actionCode="Add">/ProcessCompetencyDefinitions/DataArea/CompetencyDefinitions</oa:ActionExpression> </oa:ActionCriteria> </oa:Process> <CompetencyDefinitions> <DocumentID>568-9987</DocumentID> <CustomerParty> <PartyID>P33-721</PartyID> <PartyName>Acme, Inc., Co.</PartyName> <PartyReportingIDs> <ID schemeID="Department">Marketing</ID> <ID schemeID="ProjectID">2009 Succession Plan</ID> </PartyReportingIDs> </CustomerParty> <SupplierParty> <PartyID>CCC-01</PartyID> </SupplierParty> <ReusableCompetencyDefinition> <ID schemeID="Exec08Model">1111-222-3333</ID> <AlternateID schemeID="Marketing08Model">222-3333-1111</AlternateID> <SourceID>Competency Consulting Co., LLC</SourceID> <oa:Name>Customer and Quality Focus</oa:Name> <!-- Base Definition --> <DefinitionStatement> <StatementText>Attentiveness to customer requirements and experiences in carrying out job functions.</StatementText> </DefinitionStatement> <!-- Definition Group. Behavioral Indicators --> <DefinitionGroup> <DefinitionGroupName>Behavioral Indicators - Customer and Quality Focus</DefinitionGroupName> <CompetencyDefinitionTypeCode>Behavioral Indicator</CompetencyDefinitionTypeCode> <DefinitionStatement> <ID>1111-222-3333-BI-1</ID> <StatementText>Listens to internal and external customer and assigns the highest priority to achieving their satisfaction.</StatementText> </DefinitionStatement> <DefinitionStatement> <ID>1111-222-3333-BI-2</ID> <StatementText>Actively researches and analyzes industry (e.g., conferences and meetings, trade publications), customer, and other relevant data sources (e.g., menus, applications) to obtain a detailed picture of customer requirements.</StatementText> </DefinitionStatement> <DefinitionStatement> <ID>1111-222-3333</ID> <StatementText>Devotes time and budget to delivery of quality in provision of financial, adminsitrative, and information technology services.</StatementText> </DefinitionStatement> </DefinitionGroup> <!-- Definition Group. Interview Questions --> <DefinitionGroup> <ID>1111-222-3333-INTQ</ID> <DefinitionGroupName>Behavioral Interview Questions - Customer and Quality Focus</DefinitionGroupName> <CompetencyDefinitionTypeCode>Behavioral Interview Question</CompetencyDefinitionTypeCode> <DefinitionStatement> <ID schemeID="Interview Questions">1111-222-3333-INTQ</ID> <StatementTypeCode>Question</StatementTypeCode> <StatementText>Tell me how you would seek out valuable opportunities to learn first-hand about products, customer operations, and applications.</StatementText> </DefinitionStatement> <!-- Positive Response Examples --> <DefinitionStatement> <ID schemeID="Positive Response Example">1111-222-3333-INTRP-1</ID> <StatementTypeCode>Positive Response Example</StatementTypeCode> <StatementText>Visiting customer sites.</StatementText> </DefinitionStatement> <DefinitionStatement> <ID schemeID="Positive Response Example">1111-222-3333-INTRP-2</ID> <StatementTypeCode>Positive Response Example</StatementTypeCode> <StatementText>Read trade magazines and customer and industry blogs.</StatementText> </DefinitionStatement> <DefinitionStatement> <ID schemeID="Positive Response Example">1111-222-3333-INTRP-3</ID> <StatementTypeCode>Positive Response Example</StatementTypeCode> <StatementText>Capture and use customer feedback through company site and elsewhere on the Web.</StatementText> </DefinitionStatement> <DefinitionStatement> <ID schemeID="Positive Response Example">1111-222-3333-INTRP-4</ID> <StatementTypeCode>Positive Response Example</StatementTypeCode> <StatementText>Participate in industry events.</StatementText> </DefinitionStatement> <DefinitionStatement> <ID schemeID="Positive Response Example">1111-222-3333-INTRP-5</ID> <StatementTypeCode>Positive Response Example</StatementTypeCode> <StatementText>Research customer use and perceptions of competitor services.</StatementText> </DefinitionStatement> <DefinitionStatement> <ID schemeID="Positive Response Example">1111-222-3333-INTRP-6</ID> <StatementTypeCode>Positive Response Example</StatementTypeCode> <StatementText>Work at company's trade-show booth.</StatementText> </DefinitionStatement> <!-- Negative Response Examples --> <DefinitionStatement> <ID schemeID="Negative Response Example">1111-222-3333-INTRN-1</ID> <StatementTypeCode>Negative Response Example</StatementTypeCode> <StatementText>Fails to mention spending time with customers (site visits, dinner, trade shows, etc.)</StatementText> </DefinitionStatement> <DefinitionStatement> <ID schemeID="Negative Response Example">1111-222-3333-INTRN-2</ID> <StatementTypeCode>Negative Response Example</StatementTypeCode> <StatementText>"You never learn anything about business from customers."</StatementText> </DefinitionStatement> <DefinitionStatement> <ID schemeID="Negative Response Example">1111-222-3333-INTRN-3</ID> <StatementTypeCode>Negative Response Example</StatementTypeCode> <StatementText>Fails to mention customer and/or competitive analysis and research.</StatementText> </DefinitionStatement> </DefinitionGroup> </ReusableCompetencyDefinition> </CompetencyDefinitions> </DataArea> </ProcessCompetencyDefinitions> <!-- Copyright The HR-XML Consortium. All Rights Reserved. http://www.hr-xml.org Copyright (c) 1997-2009 Open Applications Group, Inc. All Rights Reserved -->